Committed to Advancing The Customer Success Management Profession
The Customer Success Institute (CS Institute) delivers industry-leading training and a rigorous certification program, equipping you with the knowledge, credibility, and up-to-date skills needed to elevate customer outcomes and advance your career.
Our Mission
The mission of the CS Institute is to elevate the customer management profession by delivering rigorous, cutting-edge training (CSM) tailored to the evolving demands of the industry. We are committed to providing a prestigious certification, the Certified Customer Success Managemer (CCSM), that assures competence and readiness for the challenges of modern customer management roles. Through partnerships with industry leaders and continuous refinement of best practices, we prepare our candidates to excel and lead in their careers.
Leadership
Shane Ketterman
Founder, Customer Success Institute
Shane is the founder of the Customer Success Institute, an organization dedicated to establishing the gold standard for excellence in Customer Success Management.
With over a decade of experience in Customer Success and Client Management, Shane has honed a deep understanding of what it takes to drive customer satisfaction, loyalty, and business growth.
Shane's professional journey includes earning an MBA and running a successful small business, where his expertise in Customer Success directly contributed to sustained growth and profitability. His hands-on experience has given him a unique perspective on how cultivating meaningful customer relationships can transform businesses of any size.
Motivated by a passion to elevate the Customer Success profession, Shane founded CS Institute to empower Customer Success Managers (CSMs) with the tools, skills, and leadership they need to thrive. CS Institute serves as a trusted resource for CSMs and organizations alike, setting benchmarks for excellence and advancing the role of Customer Success as a strategic business driver.
Under Shane's leadership, CS Institute is fulfilling its mission to inspire, educate, and connect professionals, creating a legacy of transformative impact in the field of Customer Success.
